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These terms govern your use of our website, they apply:
Between, on the one hand,
MILK SPRL, registered with the crossroads bank for companies under number BE 0830.791.736, rue des Dominicains, 16 at 4000 LIEGE.
Hereinafter referred to as “MILK”
And on the other hand,
People wishing to make a purchase via the MILK website (www.milkshop.be),
Hereinafter referred to as “the customer”.
The general conditions of sale are applicable to all orders placed via our website www.milkshop.be. Any order placed with MILK necessarily entails the validation of the general conditions of sale and therefore their acceptance. MILK may modify these general conditions of sale at any time. The customer is deemed to have read it, to have accepted all the clauses and waives the right to prevail over its conditions of purchase. If you do not agree with our terms and conditions, do not use our website. Unless proven otherwise, the data recorded by MILK constitutes proof of all transactions.
PAYMENT - PRICE
The products offered on the site www.milkshop.be are valid within the limits of available stocks. The indications on the availability of the product are provided on the site www.milkshop.be. This information is only indicative and a difference may exist with the exact value of our stocks. The products offered on the site www.milkshop.be are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in the presentation of a product, MILK cannot be held liable.
Regarding payment methods, the website www.milkshop.be has a secure payment system, moving from Paypal to Mollie, a pioneer in the payment sector and one of the fastest growing financial service providers. from Europe.
We currently accept the following payment methods:
In the event of suspicion of fraud, MILK reserves the right to initiate an additional information procedure with the customer by asking him for various supporting documents and, following this procedure, to cancel or suspend any order or delivery. The prices listed in the product catalog of the site www.milkshop.be are denominated in EURO, VAT included, and excluding shipping costs. Any increase in VAT or any new tax that would be imposed between the time of the order and that of delivery will be borne by the customer. If a product may have been registered with an error, MILK reserves the right to cancel the order and will notify the customer directly.
The site www.milkshop.be offers you various articles classified by product category. To purchase a product, simply click on the product sheet of your choice, select the size and/or color and click on "add to cart". The customer will then have to confirm his order and make the payment. The sale will be considered final when MILK has received the full amount due for the sale, regardless of the date on which the customer placed an order on the site www.milkshop.be.
SHIPPING - RETURN
Packages are sent by MILK to the address provided by the customer, at the risk and peril of the latter.
The delivery times indicated when ordering are purely indicative. Their non-compliance could in no way justify a claim for damages from the customer, nor a cancellation of the order.
Before returning his item, the customer is required to contact MILK to obtain confirmation and the return agreement, it is mandatory to attach the invoice.
All return costs are the responsibility of the buyer except in exceptional circumstances (eg if Milk sends the wrong item by mistake). In this case, Milk will fully support the return, provided that the customer notifies MILK within 3 days of receipt of the initial package.
In accordance with the law of 06/04/2010 relating to market practices and consumer protection, the latter has a withdrawal period of 14 calendar days from the day after the day of delivery to return, at his own expense , risks and perils, the products purchased not being suitable for him. Only products returned in perfect condition in their original packaging can be taken back. Any product or its original packaging that has been damaged will not be exchanged or refunded. In the event that the return is validated by MILK, the customer may request either a refund or an exchange of the product. The customer must take care to pack the returned items well, so that they are not damaged during delivery. The customer ensures that the returned package has a valid tracking number and that it is insured by the delivery service provider. MILK cannot be held responsible for any damage or loss during the return.
For hygienic reasons, socks, underwear & swimwear cannot be exchanged/returned.
Please note that refunds may take up to 14 days after receipt of returned items and are subject to contractor refund rules. Please note that international customs duties and sales taxes will not be refunded for shipments outside the EU. Losses caused by currency fluctuations will not be reimbursed.
All image & content on the MILK site, such as text, graphics, logos, icons, buttons, images, audio clips, digital downloads, etc. are the property of MILK sprl or its content providers and are protected by international copyright laws. This site or any part of it may not be reproduced, duplicated, copied, sold, resold, visited, or exploited for commercial purposes without the written consent of MILK sprl.
MILK takes this very seriously and respects your privacy. In accordance with the law relating to the protection of privacy with regard to the processing of private data, the personal data requested from customers for the creation of an account are exclusively intended for internal use by MILK. MILK undertakes not to disclose any information to third parties. The customer has, at any time, a right of access, modification, rectification and opposition to the use of his personal data.
Any direct or indirect dispute between MILK and a customer will be subject to the jurisdiction of the courts and tribunals of Liège, Belgium. MILK's contractual relations with the customer are governed by Belgian law.